Customer Help

Our Guarantee
Ordering & Online/Security
Billing and Prices
Receipts & Refunds
Order Tracking
Delivery Address
Out of Stock Items
Returns
Cancellations
Complaints
Company Info

Satisfaction Guaranteed -

Our aim is total customer satisfaction. If you are not completely satisfied with your purchase, simply return it to us immediately. We are happy to exchange or refund any purchase, subject to it being returned unworn and in its original condition with tags/labels attached.

If you have any problems, comments or queries we would be pleased to hear from you, and will do everything we can to help you.

Our Products -

All of the items sold by Jeans Direct are covered by a 30 day return guarantee, subject to our terms and conditions.

Jeans Direct is responsible for ensuring your item is received in correct size/colour .

please contact: sales@jeans-direct.com for more information

Ordering Online/Security -

Jeans Direct Ltd are HSBC Authorised Merchant and Paypal Account holders.
Jeans Direct offer secure online transactions. You can pay by Visa, MasterCard, Delta, Solo & Switch and Paypal

Jeans Direct recognises the importance of security regarding the credit card information you send us over the Internet. We are confident about your transaction security when using our secure processing provided by HSBC.

Shopping at Jeans Direct is safe. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card details and your name and address. The encryption process takes the characters you enter and encrypts them into bits of code (24bit) that are then securely transmitted over the Internet.

If you want to check that the connection is via SSL, simply right-click on the page (the order form and order confirmation pages only) and choose Properties from the pop-up menu.

If you have any questions or concerns about the security or any other aspect of our website please email us, at sales@jeans-direct.com.

Billing and Prices -

All prices on this website are quoted in UK Pounds. Prices include VAT and exclude Postage and Packaging.

MRRP *marked as "Was" price* is the Manufacturers Recommended Retail Price and is quoted for comparison purposes only. We take great care to ensure that the MRRP quoted is correct, however manufacturers may occasionally alter the MRRP without notifying us. Any errors will be corrected as soon as we are made aware of them.

Checkout -

Before purchasing you can review your order and make changes to it if you wish. When you are happy, click the SECURE CHECK OUT button. You will then be presented with the final order details and total price, and will be asked to provide your name and address details with the option of creating an account. After reviewing this information, click the PLACE ORDER button to make your order final. All orders are accepted subject to the authorisation of your credit or debit card.

Credit and Debit Cards -

We accept Visa, MasterCard, American Express, Switch, Delta, Solo, Maestro and Paypal. The transaction will appear as a payment to "Jeans Direct" on your card statement.

Receipts and Refunds

You will receive a confirmation receipt by email, with a reference number against each purchase. In case of any query or to track your order, you will need to email us with this order number.

Refunds are issued in weekly batches back to the original card the order was made from, so please allow up to 12 days including bank clearance times.

If you have not received a refund or you have changed your credit/debit details since ordering please notify us and we will credit this directly back to your bank account or issue a refund cheque.

Important - please note we do not refund the postage costs, as this is paid separately to the Royal Mail, Post Office Ltd. We do however refund any costs of returning the item to us if you have received the wrong item. In the unlikely case if the item has been lost in the post, we will replace it or offer a refund.

Order Tracking -

To track your order, simply l email our customer service representatives here sales@jeans-direct.com

Delivery Address -

You can specify any delivery address within the same country as the billing address, e.g your home, your neighbour's, your office or anywhere else you like.

To reduce the risk of fraud, we are unable to deliver goods to an address in a different country to the credit card holders address.

Out of Stock -

When you order online you will receive Email confirmation of your order.

In the unlikely event of any item being out of stock, your order will be placed on back order for 14 days in which time the order can arrive in at any time, our current rate of delivery is 98% in 10 days. This does not affect your statutory rights as a consumer.

Returns -

Returns are part of our service. You can shop with confidence, in the assurance that you can return any item if not satisfactory within 48 hours of receipt for a no-quibble money-back guarantee. Every product sold by Jeans Direct is backed by this guarantee.

If an item arrives damaged or faulty, Jeans Direct will refund the full purchase price.

Any product you return must be returned complete, in clean condition and in its original packaging.

Returning via Recorded Delivery is Compulsory

If you need to return something, email us at sales@jeans-direct.com and we will be happy to help you. This does not affect your statutory rights as a consumer.

Cancellations -

If you wish to cancel or change your order, please use the cancellations form on the contact us page.

If you contact us before your order has been processed, we will be happy to alter or cancel it with no problems. If we have already sent your order, you will need to return it to us as soon as you receive it (please refer to the Returns section above). This does not affect your statutory rights as a consumer.

Complaints -

We are confident that you will be happy with our service. If anything is not right, please email us at sales@jeans-direct.com We will do everything we can to quickly resolve the matter to your complete satisfaction.

We will deal with your complaint efficiently, and will normally contact you within 1 working day by email to discuss the matter and resolve the problem. This does not affect your statutory rights as a consumer.

Errors -

We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them.

In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods. This does not affect your statutory rights as a consumer.

Company Info -

Jeans Direct and all enquiries regarding the company website should be forwarded to the following address.

support@jeans-direct.co.uk

*IMPORTANT - PLEASE DO NOT SEND RETURNS TO THIS ADDRESS !!

Jeans Direct Ltd - Registered Office
Dept 706, 78 Marylebone High Street
Marylebone
London
W1U 5AP
Company No. 5267817
VAT Number 866 6007 08

Image Copyright - WARNING!

http://www.jeans-direct.com
http://www.jeans-direct.co.uk

are digitally watermarked and coded with our own unique processed ID print. replication of of these images are strictly forbidden.

All images are tracked and those found to be in breach and displayed within other webpages will be requested by Jeans Direct to be removed within 24 hours or fined.

This is to protect the individuality of our website and cover our creation costs.

Copyright Info -

Products sold by Jeans Direct may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. Jeans Direct acknowledges those rights.

The content of this Web site will be updated from time to time and changes will be made to the list of products available for purchase.

The laws of England and Wales will govern your use of the Website.